Shipping
Shipping Policy
At ARTOUD, we are committed to delivering your order with precision, care, and efficiency.
Shipping Destinations
We currently ship to:
• Canada
• United States
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please ensure your shipping details are accurate at checkout. We are unable to modify addresses after an order has been dispatched.
Free Shipping
We offer free standard shipping on all orders over $100 USD within Canada and the United States.
For orders below $100, shipping rates are calculated at checkout based on destination and carrier rates.
Estimated Delivery Times
Delivery times may vary depending on location:
• Canada: 2–7 business days
• United States: 4–10 business days
Please note that delivery estimates may be affected by carrier delays, weather conditions, customs processing, or peak seasonal demand.
Tracking Information
Once shipped, you will receive a tracking number via email to monitor your package in real time.
Delays or Lost Packages
After your package has been transferred to the shipping carrier, ARTOUD is not responsible for carrier-related delays.
If your package appears lost or significantly delayed, please get in touch with us at:
For all inquiries related to orders, shipping, or general assistance, please contact:
Our team will respond within 24–48 business hours.
ARTOUD
Service with precision.
We will assist you in initiating a carrier inquiry when necessary.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the case and provide an appropriate resolution.
ARTOUD
Luxury delivered with intention.